1. Parties to the agreement.
The contract is concluded between the Internet service for the exchange of title units, hereinafter referred to as the Contractor, on the one hand, and the Customer, represented by the person who used the services of the Contractor, on the other.
2. List of terms.
2.1. Exchange of title units is an automated Internet service product that is provided by the Contractor on the basis of these rules.
2.2. Customer – an individual who agrees with the terms of the Contractor and this agreement, to which he joins.
2.3. The title unit is a conventional unit of one or another payment systеm that corresponds to the calculations of electronic systems and indicates the scope of rights corresponding to the agreement between the electronic payment systеm and its Customer.
3. Terms of agreement.
These rules are considered to be organized due to the terms of the public offer, which is formed at the time the Customer submits the application and is one of the main components of this contract. The public offer refers to the information displayed by the contractor about the conditions for filing an application. The main components of the public offer are the actions taken at the end of the application by the Customer and indicating his exact intentions to complete the transaction on the terms proposed by the Contractor before the completion of this application. The time, date, and parameters of the application are created by the Contractor automatically at the end of the formation of this application. The proposal must be accepted by the Customer within 24 hours from the end of the application. The service agreement enters into force from the moment the title units are received in full, specified in the application, from the Customer to the Contractor’s details. Transactions with title units are accounted for in accordance with the rules, regulations and format of electronic settlement systems. The contract is valid for a period that is established from the moment of filing the application until termination at the initiative of one of the parties.
4. Subject of the agreement.
By using technical methods, the Contractor undertakes to exchange title units for a commission from the Customer, after submitting an application by this person and does this by selling title units to persons wishing to purchase them at an amount specified not lower than in the application submitted by the Customer. The Contractor undertakes to transfer funds to the details specified by the Customer. If profit occurs during the exchange, it remains on the Contractor’s account as an additional benefit and a bonus for commission services.
5. In addition.
5.1. If the account of the Contractor receives an amount that differs from that specified in the application, the Contractor makes a recalculation, which corresponds to the actual receipt of title units. If this amount exceeds the amount specified in the application by more than 10%, the Contractor terminates the contract unilaterally and all funds are returned to the Customer’s details, taking into account the amount deducted for commission expenses during the transfer.
5.2. In the event that title units are not sent by the Contractor to the specified details of the Customer within 24 hours, the Customer has the full right to demand termination of the agreement and cancel his application, thereby making the return of title units to his account in full. The application for termination of the agreement and return of title units is executed by the Contractor if the funds have not yet been transferred to the specified details of the Customer. In case of cancellation of the contract, the return of electronic currency is made within 24 hours from the receipt of the request to terminate the contract. If the delays in the return arose not through the fault of the Contractor, he is not responsible for them.
5.3. If the title units do not come from the Customer to the Contractor’s account within the specified period from the moment the Customer submits the application, the agreement between the parties is terminated by the Contractor on the one hand, since the contract does not enter into force. The customer may not be notified of this. If the title units arrive at the Contractor’s details after the specified period, then such funds are transferred back to the Customer’s account, and all commission costs associated with the transfer are deducted from these funds.
5.4. If there is a delay in the transfer of funds to the details specified by the Customer, due to the fault of the settlement systеm, the Contractor is not liable for damage arising from a long receipt of funds. In this case, the Customer must agree that all claims will be made to the settlement systеm, and the Contractor will provide his assistance as far as possible within the framework of the law.
5.5. In case of detecting a fake of communication flows or exerting influence in order to worsen the work of the Contractor, namely its program code, the application is suspended, and the transferred funds are recalculated in accordance with the current agreement. If the Customer does not agree with the recalculation, he has the full right to terminate the contract and the title units will be sent to the details specified by the Customer.
5.6. In the case of using the services of the Contractor, the Customer fully agrees that the Contractor bears limited liability corresponding to the framework of these rules of the received title units and does not give additional guarantees to the Customer, and also does not bear additional responsibility to him. Accordingly, the Customer does not bear additional responsibility to the Contractor.
5.7. The Customer undertakes to comply with the norms corresponding to the legislation, and also not to falsify communication flows and not create obstacles for the normal operation of the Contractor’s program code.
5.8. The rate is fixed when creating an application, if the client paid for it within 30 minutes after creation. If payment is not received within 30 minutes, then the application is deleted automatically and to restore the application, the client must contact the technical support of the site. In this case, the amount of payment on the application can be recalculated. If the client paid for the application, but, due to circumstances, wants to refuse the exchange, then the refund occurs minus 5% of the payment amount + commission within the payment systеm network and the difference in the rate.
5.9. The Contractor is not responsible for damage and consequences in case of an erroneous transfer of electronic currency in the event that the Customer indicated incorrect details when submitting an application.
5.9.1. If the client confirms the unjustified enrichment of the funds received while working in the site systеm, the Administration suspends the transaction until the circumstances are fully clarified and the full reimbursement of the unjustifiably received funds and the corresponding rights to them.
5.9.2. The Contractor is not responsible for damage and consequences in case of an erroneous transfer of electronic currency in the event that the Customer indicated incorrect details when submitting an application.
5.9.3. In order to counteract the legalization of proceeds from crime and the financing of terrorism, the exchange office conducts an AML verification of incoming cryptocurrency transactions from a client.
If the transaction is identified as high-risk, the exchange office has the right to suspend the exchange operation until it is verified in accordance with FATF standards. Verification can take from 3 to 7 calendar days. If the funds have not passed AML verification, the site makes a refund minus 10% commission.
For more information on AML and KYC, follow the link AML, KYC service policy
6. Warranty period
Within 24 hours after the execution of the exchange of title units, the Contractor gives a guarantee for the services provided, provided that no other terms are specified.
7. Unforeseen circumstances.
In the event that unforeseen circumstances arise during the processing of the Customer’s application, contributing to the Contractor’s failure to comply with the terms of the contract, the deadlines for fulfilling the application are postponed to the corresponding duration of the force majeure. The Contractor is not responsible for overdue obligations.
8. Agreement form.
Both parties, represented by the Contractor and the Customer, accept this agreement as an agreement of equal legal force, indicated in writing.
9. Work with maps of England, Germany and the USA.
For cardholders in England, Germany and the United States, the conditions for transferring title units are extended for an indefinite period corresponding to a complete verification of the cardholder’s data. The funds are not subject to any operations during the entire period and are in full on the account of the Contractor.
10 Claims and Disputes.
Claims under this agreement are accepted by the Contractor in the form of an email, in which the Customer specifies the essence of the claim. This letter is sent to the details of the Contractor indicated on the website.
11. Conducting exchange transactions.
11.1 It is strictly forbidden to use the services of the Contractor to carry out illegal transfers and fraudulent activities. At the conclusion of this agreement, the Customer undertakes to comply with these requirements and, in the event of fraud, bear criminal liability established by the legislation at the moment.
11.2. If it is impossible to fulfill the application automatically, due to circumstances beyond the control of the Contractor, such as lack of communication, lack of funds, or erroneous data of the Customer, the funds are credited to the account within the next 24 hours or returned to the details of the Customer minus commission costs.
11.3 At the first request, the Contractor has the right to transfer information about the transfer of electronic currency to law enforcement agencies, the administration of settlement systems, as well as victims of illegal actions who have suffered as a result of fraud proven by judicial authorities.
11.4. The customer undertakes to submit all documents proving his identity in case of suspicion of fraud and money laundering.
11.5. The Customer undertakes not to interfere with the work of the Contractor and not to damage its software and hardware, and the Customer undertakes to transmit accurate information to ensure that the Contractor fulfills all the terms of the contract.
The contractor has the right to refuse to conclude a contract and execute an application, and without giving reasons. This clause applies to any client.